How to Cancel Frontier Internet: Easy Guide & Tips [2024]
To cancel Frontier Internet, call 1-866-786-6693, speak with a representative, request cancellation, return equipment within 30 days, and pay any final charges or early termination fees. This guide covers the entire process in detail, including alternatives, fees, and what to expect after cancellation.
Frontier Communications offers internet services across various states, but sometimes you might need to end your subscription. Whether you’re moving, found a better deal, or are unsatisfied with the service, knowing how to cancel Frontier Internet properly can save you time, money, and hassle.
About Frontier Internet Services
Frontier provides different types of internet plans:
- DSL
- Fiber-optic (FiOS)
- Satellite
Some plans come with contracts, while others are month-to-month. Before you cancel, check your plan details. This info helps you understand potential fees and the cancellation process.
Reasons to Cancel Frontier Internet
People cancel their Frontier Internet for various reasons:
- Slow speeds
- Frequent outages
- Poor customer service
- Moving to an area without Frontier coverage
- Found a cheaper or faster alternative
Whatever your reason, you have the right to cancel. But first, consider a few important things.
Before You Cancel: Important Considerations
Check Your Contract Terms
Look at your contract or recent bills. Note:
- Contract end date
- Early termination fees
- Notice period required
Understand Potential Fees
Frontier may charge:
- Early termination fees (up to $400)
- Equipment non-return fees
- Final month’s service charges
Know these potential costs before you start the cancellation process.
Equipment Return Policy
Frontier usually gives you 30 days to return rented equipment. This includes:
- Modems
- Routers
- Set-top boxes
Keep all equipment in good condition to avoid extra charges.
Frontier Email and Other Services
If you use a Frontier email address, you might lose access after cancellation. Back up important emails and notify contacts of your new email address.
Step-by-Step Guide to Canceling Frontier Internet
1. Gather Necessary Information
Before calling, have ready:
- Account number
- Service address
- Last four digits of the account holder’s Social Security number
- Reason for cancellation
2. Contact Frontier Customer Service
Call 1-866-786-6693. This number is specifically for cancellations.
Best times to call:
- Early morning
- Late evening
- Weekdays (avoid Mondays if possible)
3. Speak with a Representative
When connected:
- State clearly that you want to cancel your service
- Provide your account information
- Answer any verification questions
4. Request Cancellation
Tell the rep you want to cancel. They might:
- Ask why you’re canceling
- Offer deals to keep you as a customer
Stay firm if you’re sure about canceling.
5. Confirm Cancellation Details
Before ending the call:
- Get a cancellation confirmation number
- Confirm the final day of service
- Ask about equipment return process
- Inquire about your final bill
Write down all this information for your records.
Alternative Methods to Cancel Frontier Internet
While calling is the most direct method, other options exist:
Online Cancellation Options
Frontier doesn’t offer full online cancellation. However, you can:
- Log into your account at frontier.com
- Go to the “Support” section
- Look for “Cancel Service” options
- Follow prompts to start the process
You’ll likely still need to call to complete the cancellation.
In-Person Cancellation at Frontier Stores
Some areas have Frontier retail stores. To cancel in person:
- Find a store near you on Frontier’s website
- Bring ID and account information
- Speak with a representative
- Return equipment if possible
Not all stores handle cancellations, so call ahead to check.
Cancellation by Mail
As a last resort, you can mail a cancellation request:
- Write a letter stating your intent to cancel
- Include your account number and service address
- Sign and date the letter
- Send via certified mail to: Frontier Communications 19 John St. Middletown, NY 10940
This method takes longer and may require follow-up calls.
Dealing with Frontier’s Retention Attempts
When you try to cancel, Frontier might try to keep you as a customer.
Common Retention Offers
They might offer:
- Discounted rates
- Faster internet speeds
- Free premium channels or services
- Waived fees
How to Respond to Retention Attempts
- Listen politely
- Compare offers to your current plan and needs
- Don’t feel pressured to decide immediately
- Ask for time to think if unsure
Standing Firm on Your Decision
If you’re sure about canceling:
- Thank them for the offers
- Clearly state you still want to cancel
- Ask to proceed with the cancellation process
Remember, it’s your right to cancel if you choose.
Handling Cancellation Fees
Early Termination Fees Explained
If you’re under contract, you might face early termination fees:
- Usually $15-$20 per month left on your contract
- Can be up to $400 for some plans
Ways to Avoid or Reduce Fees
Try these strategies:
- Wait until your contract ends
- See if you qualify for a fee waiver (e.g., moving to an area without Frontier service)
- Check if your new provider offers contract buyouts
Negotiating with Frontier
If facing high fees:
- Explain any service issues you’ve had
- Ask if they can reduce or waive the fee
- See if you can pay the fee in installments
Be polite but firm in your negotiations.
Returning Frontier Equipment
List of Equipment to Return
Common items to return:
- Modem
- Router
- TV set-top boxes
- Remote controls
Check your original agreement or ask the rep for a full list.
Return Process and Timeline
Frontier usually gives you 30 days to return equipment:
- They’ll send you prepaid return labels
- Pack equipment carefully
- Drop off at a UPS location or schedule a pickup
- Keep the tracking number as proof of return
Consequences of Not Returning Equipment
If you don’t return equipment:
- You’ll be charged full retail price for each item
- This can add up to hundreds of dollars
- It might affect your credit score if left unpaid
Always return equipment promptly to avoid these issues.
After Cancellation: What to Expect
Final Bill and Charges
Your last bill might include:
- Prorated charges for your final days of service
- Any early termination fees
- Equipment charges if not returned
Review this bill carefully when it arrives.
Credit for Unused Services
If you prepaid for service:
- You should receive credit for unused days
- This credit should appear on your final bill
If not, contact Frontier to request it.
Confirmation of Cancellation
Within a few weeks, you should receive:
- A final statement showing a zero balance
- Confirmation that your account is closed
Keep these documents for your records.
Switching to a New Internet Service Provider
Researching Alternatives
Before canceling, research other options:
- Check available providers in your area
- Compare speeds and prices
- Read customer reviews
- Look for sign-up promotions
Timing Your Switch
To avoid internet downtime:
- Schedule new service installation before canceling Frontier
- Allow overlap of a day or two if possible
- Test new service before finalizing Frontier cancellation
Avoiding Service Interruptions
Tips for a smooth transition:
- Don’t cancel Frontier until new service is working
- Back up important data before switching
- Update any services tied to your Frontier email
Troubleshooting Common Cancellation Issues
Unexpected Charges
If you see surprise charges:
- Review your final bill carefully
- Compare charges to your service agreement
- Contact Frontier with any discrepancies
- Ask for itemized explanations of charges
Difficulty Reaching Customer Service
If you can’t get through:
- Try calling at different times
- Use Frontier’s online chat if available
- Consider visiting a local Frontier store
- As a last resort, send a certified letter
Cancellation Not Processed Correctly
If your service continues after cancellation:
- Call Frontier immediately
- Provide your cancellation confirmation number
- Ask for the cancellation to be backdated
- Request refunds for any charges after your cancellation date
Tips for a Smooth Cancellation Process
Document All Communications
Keep records of:
- Dates and times of calls
- Names of representatives you spoke with
- Confirmation numbers
- Promises or agreements made
This info helps if disputes arise later.
Be Polite but Firm
When canceling:
- Remain calm and professional
- Clearly state your intentions
- Don’t be swayed by high-pressure tactics
- Thank representatives for their help
Know Your Rights as a Consumer
Remember:
- You have the right to cancel service
- Frontier must honor valid cancellation requests
- You’re entitled to clear information about fees and processes
If you feel your rights are violated, consider filing a complaint with the FCC or your state’s consumer protection office.
Frontier Internet Cancellation FAQs
Can I cancel Frontier Internet online?
While you can start the process online, you’ll likely need to call to complete the cancellation.
How long does it take to cancel Frontier Internet?
The cancellation call usually takes 15-30 minutes. Your service typically ends on your next billing date unless you request otherwise.
Will canceling affect my credit score?
Canceling itself doesn’t affect your credit. However, unpaid bills or unreturned equipment charges could be sent to collections, which might impact your credit score.
Can I keep my Frontier email after canceling?
Usually, you lose access to your Frontier email after cancellation. Back up important emails and notify contacts of your new email address before canceling.
Conclusion
Canceling Frontier Internet doesn’t have to be a headache. By following this guide, you can navigate the process smoothly. Remember to gather all necessary information, be prepared for retention offers, and stay firm in your decision if you’re sure about canceling. Don’t forget to return equipment promptly and keep records of all communications.
Whether you’re switching providers, moving, or simply no longer need the service, you now have the knowledge to cancel Frontier Internet effectively. With these steps and tips, you can confidently manage your internet service choices and ensure a hassle-free transition.